Job Category Customer Success Job Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.**About Salesforce** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. As a Mule Soft Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices. **Responsibilities*** Become a Mule Soft subject-matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross-cloud solutions.* Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Mule Soft.* Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of Mule Soft customers.* Impact Of The Role** As a Mule Soft Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture,



performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with Mule Soft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry. **Collaboration And Teamwork** Collaboration is at the core of our success, and as a Mule Soft Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. Significant experience as a prior Mule Soft practitioner, with hands-on experience in large scaled integration deployments.* A recognized and certified Mule Soft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap.* Expert domain knowledge in Performance, Scaling, Dev Ops and Containerization including working knowledge of Kubernetes.* Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the Mule Soft platform and supporting applications.* Ability to serve as a Trusted Advisor,



driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.* Advanced English and Portuguese (will also work with clients from Brazil)**Preferred Requirements*** Familiarity with micro-services, cloud architecture and considerations for on-prem vs Hybrid vs Cloud platforms.* Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems is advantageous.* Experience in a customer-facing, sales-aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ####

📌 Success architect - mulesoft (portuguese speaking) (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México