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View more categories View less categories Sector Customer Services Role Assistant Contract Type Permanent Hours Full Time
About RS Group RS is a high-service integral product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably. We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it's our people that make the difference. Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.



About the role Role Purpose The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. a sentence or two as a high-level summary of the overall role purpose. Responsibilities As a customer experience role model:
- Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally.

As a Digital advocate:
- Becoming experts in navigating our websites, understanding and promoting our value add services
- Providing help and support to customers in their online journeys: providing assistance in finding products, understanding func

📌 Customer Service Rep MX (Monterrey)
🏢 ENGINEERINGUK
📍 Monterrey