- Coordinate and initiate customer and employee master data changes for sales, including data processing
- Support organizational realignments for master data and administrative processes
- Support revision and development of sales policies and administrative processes, including provision in suitable media
- Test system implementations and system changes with sales, internal departments and external service providers
- Identify and implement master data simplification opportunities
- Activate and follow up on digital sales for the traditional retail channel
- Track and accompany salespeople and supervisors
- Update dashboards with performance indicators
- Share each salesperson's performance and provide local visibility to the supervisory team
- Support omnichannel sales benefits to accelerate orders and reach more stores

Requirements
- Experience in customer service, logistics or sales support
- Basic knowledge of sales systems and tools, including SAP and MS Excel
- Solid communication and problem-solving skills
- Ability to handle and resolve multiple queries,



respond quickly and maintain composure
- Experience using WhatsApp
- Sales experience, preferably in the traditional retail channel (stores, convenience stores and grocery retailers)
- Basic to intermediate English
- Completed engineering or bachelor's degree in an economics-administrative field
- Availability to work Monday through SaturdayMust work on site; the role is not remote
- No relocation support available

Core Competencies
Demonstrates expertise in coordinating customer and employee master data changes, supporting sales policies, and implementing system changes. Proficient in utilizing sales systems and tools, with strong communication and problem-solving abilities.

Highest-signal resume keywords
- Customer Service Experience
- Sales Support Experience
- SAP Knowledge
- MS Excel Proficiency
- Sales Experience in Traditional Retail

ATS Optimization Keywords
Hard Skills
- Master Data Management

📌 Digital Sales Operations Specialist (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro