Descripción y detalle de las actividades
We are looking for an enthusiastic **Junior Technical Support Specialist** to join our growing IT team.
In this role, you will be the first line of defense for resolving hardware, software, and network issues while providing exceptional customer service.
Key Responsibilities
- Diagnose and resolve hardware, software, and connectivity issues on Windows devices.
- Assist users with Microsoft 365, Google Workspace, password resets, and Outlook-related issues.
- Guide non-technical users through step-by-step remote troubleshooting sessions.
- Escalate complex technical issues to Tier 2 Support when necessary.
Experiência y requisitos
- Fundamental knowledge of operating systems (Windows and macOS) and basic networking concepts (Wi-Fi, TCP/IP, DNS).
- Strong hardware troubleshooting skills (peripherals, PC components, and printers).
- Exceptional customer service skills,



with the ability to remain calm and patient in challenging situations.
- Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms.
- CompTIA A+ certification or the Google IT Support Professional Certificate is preferred but not required.
- Intermediate English proficiency.
- Knowledge of Google Apps Script programming is a plus but not required.
Beneficios
- Beneficios de acuerdo a la LFT
**Número de vacantes** 1
**Área** Administración
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Salario mensual neto** $12,344 - $13,000 MXN
**Estudios** Carrera con título competente
**Inglés**Hablado: Intermedio, Escrito: Intermedio
**Disponibilidad p.
viajar** No

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