Our client is a growing mortgage lending company based in California, with multiple branches and a team of nearly 40 serving homebuyers across the state. Were looking for a Bilingual Customer Experience Specialist to be the first voice their leads hear someone who can respond fast, build rapport instantly, and guide new inquiries smoothly from first contact to a completed loan application.

This is a remote, Mexicobased role supporting a US mortgage team. Youll work closely with Sales and Operations leadership to make sure no lead goes cold and no question goes unanswered.

What Youll Do
Respond to new inbound leads within minutes, not hours speed to lead is everything in this role
Make outbound and inbound calls, texts, and emails to engage prospective homebuyers in Spanish and English
Nurture leads who arent ready to apply yet, keeping them warm through consistent, friendly followup until theyre ready to move forward
Guide leads through the initial intake and application process, answering basic questions and removing friction
Log every interaction accurately in our CRM so nothing falls through the cracks
Coordinate with Loan Officers and Ops team members to hand off qualified leads at the right moment
Help identify ways to improve our intake and nurture process as you learn what resonates with leads

What You Bring
Fully bilingual in Spanish and English,



both written and verbal, with natural, professional communication in each Mexican Spanish fluency required
Prior experience in customer service, sales support, call center, lead intake, or a similar fastresponse role
Comfortable on the phone and confident initiating conversations with new contacts
Strong followup discipline you dont let leads go quiet
Techcomfortable CRM systems, dialers, email, and messaging tools
Reliable highspeed internet and a quiet home workspace for remote work
Mortgage, real estate, or financial services experience is a plus but not required well train you on our process

Why Join Us
Fully remote position with a stable, established US mortgage lending company
Clear onboarding and ongoing coaching so youre set up to succeed from day one
A tightknit team where your work directly moves the needle on company growth
Room to grow as the company scales

Schedule Fulltime, aligned with US Pacific Time business hours
Bolsa de trabajo Estados Unidos ofrecemos puesto de Bilingual Customer Experience Specialist para el sector de Atencion a clientes en la empresa TandemSourcing LLC de . Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Customer Experience Specialist Spanish and English, Remote (México)
🏢 TandemSourcing
📍 México