- Key Responsibilities
- Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).

- Perform order validation including:
- Compliance checks on all incoming orders as per SOP.

- Validation of product codes, pricing, and contractual terms

- Verification of customer details, service location, and technical specifications against approved quotes

- Validate completeness of order details and ensure all required documentation is attached.

- Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.

- Update internal systems with correct circuit IDs, service attributes, and billing details.

- Accurately enter validated orders into inventory and provisioning systems

- Communicate order status updates to requestors and resolve discrepancies promptly.

- Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.

- Escalate delays to ensure SLA adherence.

- Provide timely communication to stakeholders on order status, risks,



and exceptions.

- Identify process gaps and recommend improvements to enhance efficiency and accuracy.

- Required Skills & Experience

- Understanding of telecom order management processes

.

- Familiar with
Salesforce, VFO and inventory/provisioning systems

.

- High attention to detail with good data validation and compliance skills

.

- Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.

- Familiarity compliance requirements and telecom provisioning workflows.

- Fluency in written and verbal communication.

- Preferred / Nice-to-Have

- Experience with reporting and visualization tools such as

Power BI

.

- Knowledge of telecom service provisioning and order lifecycle management.

- Exposure to process improvement methodologies and automation initiatives.

- Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).

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🏢 BULLIT SYSTEMS
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