A Day in the LifeWe are seeking a professional to implement strategies that ensure applications remain in optimal condition by developing work plans and providing follow-up on application projects aimed at eliminating WOTs. This role will also be responsible for investigating and resolving issues reported by users of installed systems, contributing to operational efficiency and service continuity.
Responsibilities
- Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value.
- Work with data sets to define use cases to improve products, processes and/or services.
- Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes.
- Drives business agenda during solution delivery process.

Functional Skills
- Ability to analyze data and trends in order to develop recommendations to solve business problems.

Additional Skills
- Problem Solving
- Detail Oriented
- Cross-Functional Collaboration




- Customer Service
- Process Improvement
- Communication.

Technology
- Understanding of systems, software and technological concepts
- Familiarity with data analysis tools and data modeling methodologies

Specialist Career StreamTypically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
Differentiating FactorsAutonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and review

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