The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- 2-5 years of relevant experience
- Proficient in Microsoft Office




- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Funciones**
- Ejecutivo de Atencion a clientes vía correo
- Atención de Folios, Validación y envió de respuestas a los clientes sobre diversas solicitudes.
- Envio de informacion a clientes
- Cruce de Informacion
- Ánalisis de folios atendidos
- Escalacion de casos
- Descarga y control de reportes diarios y mensuales
- Resolucion de Casos en los tiempos establecidos
**Requisitos**
- Conocimiento de manejo de bases de datos Excel Access (Base de datos; cruces de informacion, tablas dinamicas)
- Desebale conocimiento en Sistemas de Banco (ADMWIN, platino, ondemand, Dictanet)
- Experiência en atencion a clientes
**Horario**
Presencial/ L-V 9 a 6, con disponibilidad de cambio de horario de 11 am a 8 pm/ 8 am a 5 pm cuando asi se requieria.
**Zona de Trabajo Los Alpes Alvaro Obregon**Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Banamex/ 25874953/ Ejecutivo De Atencion A Requerimientos De Clientes/ Analista Service Fulfillment Personas Morales (Xico)
🏢 Citigroup
📍 Xico