DESCRIPTION
**Bilingual Help Desk**:
**Company**: Alia
**Location**: Hybrid
**Contract Type**: Full-Time
**Years of Experience**: 1
Alia is a renowned Human Resources firm, and we are looking for a professional to join our team as a **Bilingual Help Desk**.
This position is adecuado for individuals with a strong background in user support and the necessary skills to manage tickets in a fast-paced, ever-evolving environment.
**Responsibilities**:
- Provide **exceptional user support**, efficiently resolving incidents and addressing technical issues.
- Register and manage **tickets in ServiceNow**, ensuring proper follow-up on each incident.
- Collaborate with the team to identify **trends in reported issues**, contributing to continuous process improvement.
- Provide **technical support and guidance** to users, ensuring a positive experience.
- Maintain **accurate and up-to-date documentation** related to incidents and their resolution.




**Requirements**:
- **High school diploma completed.
**:
- **At least 1 year of experience** in a similar role, preferably in a **Service Desk** environment.
- **Advanced English proficiency (spoken and written** for interacting with English-speaking users and handling technical documentation.
- Knowledge of **incident management and ticketing tools**, specifically **ServiceNow**.
- ** Exceptional communication and customer service skills.
**
**Conditions**:
- **Schedule**: Rotational shifts, Monday to Sunday, with one day off.
- **Work Mode**: Hybrid - a combination of in-office and remote work.
If you meet the requirements and are ready for a **new professional challenge** in an exciting environment, we invite you to apply!

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