Call Center Team Lead: Coach, Kpis & Client-Facing Ops (Mérida)

Call Center Team Lead: Coach, Kpis & Client-Facing Ops (Mérida)

16 ago
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SOLVO GLOBAL
|
Mérida

16 ago

SOLVO GLOBAL

Mérida

Solvo Integral in Mérida, Mexico is seeking a dynamic Team Leader to drive BPO operations. You will lead a high‑performing team, set clear goals, coach and motivate members, and ensure exceptional service delivery for key clients.This role emphasizes data‑driven decision making, monitoring KPIs and SLAs, improving processes, and fostering a collaborative culture. You will be the primary client contact, manage escalations, and develop talent through feedback and development plans.#J-18808-Ljbffr

📌 Call Center Team Lead: Coach, Kpis & Client-Facing Ops (Mérida)
🏢 SOLVO GLOBAL
📍 Mérida

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