10502: Customer Service Rep IRC500527Rio Guayalejo Norte, No.100, Interior BSan Pedro Garza GarciaNuevo León66220Full timePOSITION OVERVIEW:

Perform a variety of customer service duties to support FXF Mexico operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.

ESSENTIAL JOB DUTIES/RESPONSIBILITES:

- Answer call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements
- Provide current shipment information and basic follow-up activity available in computer systems
- Initiates pick-up, delivery, shipment research, rate quotes, and exception requests
- Assists and/or resolve customer complaints
- Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Liaison between customers & service centers in order to resolve operational issues




- Provides sales leads to sales employees
- Perform other duties as required

Disclaimer: This is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

- College Degree / Equivalent & 1 year experience in customer problem / resolution
- Bilingual English/Spanish, written & verbal skills
- Good research, problem solving skills with emphasis on operation, credit, billing, collections, tariffs, pricing, rating and general company policy and procedures
- Good negotiating and mediating skills
- Organized with the ability to multi task
- Motivated with the ability to make independent decisions
- Good computer skills (Excel, Word and Outlook
- Clear and articulate speaking voice
- Excellent human relations, communication, and telephones etiquette skills
- Must successfully complete the assigned customer service basic courses
- Ability to work variable shifts

WORKING CONDITIONS:

- Office environment

FXF: OPS-OFFICEFMX FedEx Freight Mexico

📌 10502: Customer Service Rep I (México)
🏢 Fedex
📍 México