**Career Path**: Marketing
**Organization**: Cummins Inc.
**Role Category**: Hybrid
**Job Type**: Exempt - Experienced
**ReqID**: *******
**DESCRIPTION**
In this role, you will have an impact in the following ways:
- Supports colleagues to strengthen customer relationships.
- Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products.
- Proposes changes to products and services that reduce costs and increase sales.
- Trains sales staff in technical development.
- Evaluates products and solutions based on customer requirements.
- Participates in all technical aspects of sales.
- Prepares operation manuals, reference materials, or training materials for customers and salespeople.
- Uses Six Sigma certification to improve operating costs and product reliability and durability for customers.
- Guides and trains less experienced technical support specialists.
- Accompanies and follows up on key accounts.
- Leads teams with external customers.
- Provides technical support on products.
- Leads projects.
To succeed in this position, you will need the following:
- Technical Support Knowledge of Cummins products.
- Proficiency in Office Suite (Microsoft Excel, PowerPoint, Word, PowerBI).
- Knowledge of Salesforce.




- Intermediate - Advanced Conversational English.
**RESPONSIBILITIES**
We are a company dedicated to promoting diversity in the workplace, we provide equal employment opportunities regardless of race, gender, disability, national origin, age, religion or sexual orientation
**SKILLS**- Leadership.
- Analytical Reasoning.
- Conflict Management.
- Effective Communication.
- Decision Making.
- Relationship Management.
- Drive for Results.
- Action-Oriented.
- Values Differences.
**EDUCATION**
- Bachelor's degree in Industrial, Manufacturing, or Mechanical Engineering.
**EXPERIENCE**
- Minimum 3 years of experience related to customer support.
**QUALIFICATIONS**
**CONSIDERATIONS**- Internal Areas: Sales, Engineering, Warranties, Distributor Support, Spare Parts, DFSE.
- External Areas: OEM dealer network, OEM Sales/Service, End-user customers.
Our culture believes in **_POWERING YOUR POTENTIAL _**.
We provide general opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.
That's what **_#LifeAtCummins_** is all about.

📌 Technical Support Engineer - Senior (San Luis Potosí)
🏢 Cummins
📍 San Luis Potosí