**Description**
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are.
One customer, one family, one community at a time.
**ABOUT THIS ROLE**
**ROLES & RESPONSIBILITIES**
- ** User Assistance**: Assist users with technical issues, including password resets, account lockouts and user access issues; software installations, and general IT inquiries.
Guide users through problem-solving steps and provide clear instructions.
- ** Hardware Support**: Perform basic hardware repairs and maintenance, including replacing parts, troubleshooting peripheral devices, and configuring new equipment.
- ** Network Support**: Help diagnose and resolve basic network connectivity issues.
Assist with setting up and configuring network connections and troubleshooting network-related problems.
- ** Documentation**: Maintain accurate records of support requests, resolutions, and user interactions.
Update knowledge base articles and contribute to documentation as needed.
- ** Customer Service**: Deliver high-quality customer service by addressing user concerns with professionalism and empathy.
Ensure a positive user experience and maintain a high level of satisfaction.
- ** Collaboration**:



Work closely with other IT team members to resolve more complex issues and improve support processes.
Provide feedback and suggest improvements based on user interactions.
- ** Training and Development**: Participate in training sessions to enhance technical skills and stay current with IT trends and technologies.
- Previous experience in an IT support or customer service role is advantageous.
Experience with Jira or similar ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Basic understanding of IT systems, hardware, and software.
Familiarity with common troubleshooting techniques and procedures.
- Excellent verbal and written communication skills.
Ability to convey technical information to non-technical users clearly and effectively.
- Strong organizational and multitasking abilities.
Proven track record of managing priorities and meeting deadlines in a fast-paced environment.
- Analytical mindset with strong problem-solving skills.
Ability to remain calm under pressure and handle challenging situations with professionalism.
- Ability to work collaboratively within a team and interact effectively with users and colleagues at all levels.
**PERKS & BENEFITS**
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days' vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Ria Money Transfer is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job.
It is not to be taken as a complete statement of responsibilities or requirements.
This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.

📌 It Support Technician (Santiago de Querétaro)
🏢 Ria Money Transfer
📍 Santiago de Querétaro