As a Call Center Agent, you will be responsible for handling inbound customer inquiries, assessing their needs, and converting calls into towing jobs. Your role requires excellent communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment.

- Responsible for managing a whole lot of incoming and outgoing calls in the operations.
- Actively listen to customers, understand their towing and roadside assistance needs, and offer appropriate solutions.
- Provide accurate information about services, pricing, and estimated arrival times.
- Convert inbound calls into leads by gathering relevant details such as vehicle, location, issue type, and service requirements.
- Secure towing and roadside assistance jobs by effectively communicating service benefits and addressing customer concerns.
- Handle customer inquiries, complaints, or concerns professionally and escalate issues when necessary.
- Work closely with dispatchers and service providers to coordinate job fulfillment.
- Meet or exceed key performance indicators (KPIs) such as conversion rates, call handling time, and customer satisfaction scores.

WORK CONDITION

- This is a on-site position,



requiring a stable internet connection and a quiet workspace. Location of office: C. Mariano Riva Palacio 1, Col del Lago, 62470 Cuernavaca, Mor., Mexico
- Agents must be available to work shifts aligned with Pacific Standard Time (PST).
- Compensation is provided on a weekly basis.
- The call center operates 24/7, and agents will work in rotating shifts, including nights, weekends, and holidays as needed.

Requirements

1. Senior High school graduate or equivalent (Bachelor’s degree is a plus).
- Prior experience in customer service, call centers, or sales is preferred.
- Strong verbal and written communication skills in English.
- Comfortable using computers, CRM software, and call center applications.
- Proficiency in Google Maps to accurately identify customer locations and dispatch services efficiently.
- Ability to think quickly, assess customer needs, and provide solutions.
- Capable of handling multiple calls and tasks efficiently in a fast-paced environment.
- Must be able to work full-time on Pacific Standard Time (PST) schedule.
- Experience in towing services, roadside assistance, or related industries (is a plus).

📌 Call Center Agent (Cuernavaca, Mexico)
🏢 24 Hours Group
📍 Cuernavaca