DYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions.
Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication.
Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Join the DYOPATH Team!
We are hiring a **remote Service Desk Level 1 Analyst in Mexico!
**
**Why DYOPATH?
**
We've been recognized as a Great Place to Work for four years running - and that's no coincidence!
We're all about collaboration, creativity, and, most importantly, making sure our team feels valued every single day.
We are a people-first company, and we're eager to welcome a new team member ready to contribute their enthusiasm and tech skills to the mix.
Ready to join us?
Read on!
**What is the location, shift, and pay?
**
- **Location**: remote in Mexico
- **Shift**: 9:00am - 6:00pm CST, Monday - Friday
- **Pay**:17K pesos monthly (before taxes)
**Essential Functions**
- Log all service desk interactions in the ticketing system and escalate issues to the appropriate team or individual.
- Provide first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems.
- Resolve technical issues when possible and escalate to appropriate support teams when necessary.
- Ensure timely and accurate resolution of all service desk issues.




- Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided.
- Continuously improve technical skills and knowledge through training, certification, and self-directed learning.
- Participate in special projects as assigned.
**Qualifications and Requirements**:
- Advanced English Skills - oral and written
- 1-2 years of experience in a technical support role, preferably in a service desk environment
- **Previous experience using JIRA and ConnectWise is highly desirable**:
- Strong customer service skills, with the ability to communicate technical information to non-technical users
- Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
- Knowledge of ITIL or similar service management frameworks a plus
- Ability to work independently and as part of a team, focusing on delivering exceptional customer service
- Excellent problem-solving and analytical skills
- Ability to manage multiple tasks simultaneously and prioritize workload effectively
**_Our comprehensive benefits package:_**
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium - 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
**Join Our Team!
**:
Equal Opportunity Employer

📌 Service Desk Level 1 Analyst - Mexico (Monterrey)
🏢 Dyopath
📍 Monterrey