**Join Netevia as a POS Implementation & Support Manager!
**
Netevia, an innovative leader in payment solutions, is looking for a **POS Implementation & Support Manager** to join our team.
If you are passionate about technology, customer support, and optimizing point-of-sale systems, this opportunity is for you!
In this key role, you will be responsible for the **implementation and support of PalomaPOS solutions**, guiding our clients and partners through every step: product demonstrations, system setup, technical assistance, and continuous service improvement.
You will also play a crucial role in **product testing and evaluation**, working closely with the development team to ensure an optimal user experience.
If you have a strong background in technical support, expertise in **Windows and Android environments**, and fluency in **English and Spanish**, we would love to welcome you to Netevia!
**KEY RESPONSABILITIES**:
- **Product Demonstrations**: Conduct comprehensive demonstrations of PalomaPOS solutions for potential and existing clients and partners, showcasing key features and benefits.
- **Onboarding & Setup**: Create accounts, add items, configure hardware and payment settings, and assist with reports and functions.
- **Technical Support**:
Manage, maintain, and troubleshoot IT systems.
Diagnose and resolve faults, address network issues, and install/configure hardware and software.
Troubleshoot and resolve UI-related issues reported by end users, developers, and internal teams.
Investigate bugs and usability issues,



escalating complex cases to the development team when necessary.
Collaborate with UX/UI designers and developers to identify recurring problems and recommend improvements.
Assist in user onboarding and training, providing guidance on best practices for interface navigation and accessibility.
Document common UI issues and solutions, maintaining an internal knowledge base for support efficiency.
Monitor UI performance and user feedback, ensuring continuous improvements and optimizations.
Stay updated on industry trends and new UI technologies to enhance the overall support process.
- **Client and Partner Engagement**: Serve as the primary point of contact for clients and partners, addressing inquiries, providing solutions, and ensuring a seamless user experience.
- **Service Request Management**: Track, prioritize, and manage each service request from clients and partners to ensure timely resolution and customer satisfaction.
- **Product Evaluation**: Test and assess new and existing products, providing feedback to the development team to enhance functionality and user experience.
- **Manual Testing**: Assist developers in improving the product by identifying UI/UX improvements, finding errors, and suggesting enhancements.




- **Tutorial Creation**: Develop text and video tutorials for clients and partners.
**QUALIFICATIONS**:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support or a similar role.
- Experience in sales is preferred but not required.
- Experience in retail as cashier or manager is preferred but not required.
- Proficiency in Windows and Android operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills in English and Spanish.
- Proficiency in Microsoft Excel.
- Ability to conduct product demonstrations and training sessions effectively.
- Experience with inventory management and business accounting software is a plus.
**PERSONAL ATTRIBUTES**:
- Empathy and Patience
- Proactive
- Outgoing
- Self-Motivated
**WORK DETAILS**:
**Work location**: In person - Avenida Paseo de la Reforma 296 - Torre Reforma Latino
**Expected Start Date**: *******
Are you ready to take on this exciting challenge?
Join Netevia and help shape the future of payment solutions!
Ability to commute/relocate:
- *****, Juárez, CDMX: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have any experience in the POS industry?
**Experience**:
- Tech Support: 3 years (preferred)
**Language**:
- English (required)
- Spanish (required)
Work Location: In person

📌 Pos Implementation & Support Manager (Ciudad Juárez)
🏢 Netevia
📍 Ciudad Juárez