Descripción completa del empleo
Tire Base Inc. is seeking a proactive, charismatic, and highly organized Onboarding Specialist to ensure our newly converted customers successfully adopt our software. You will guide them through the onboarding process, managing data migration, task coordination, and training while working closely with internal teams to guarantee a seamless experience. If you love problem-solving, process improvement, and helping businesses succeed, this role is for you!
Please watch this video from our CEO explaining what the job requirements are:
https://www.loom.com/share/d9a1b676b0184b11882b2e2b663a23b8?sid=4cf52e8d-3121-4d5b-9fc0-dcdb9d2f343e
What You’ll Do
Customer Relationship & Onboarding Management:
- Own and manage the onboarding journey for small to medium-sized businesses transitioning to Tire Base.
- Build relationships with key stakeholders, ensuring they feel supported and confident using the software.
- Lead structured onboarding calls and product walkthroughs, guiding customers step by step.
- Drive customer engagement and product adoption by addressing challenges proactively.
- Ensure customers complete their onboarding checklist on or before their go-live date.
Data Migration & Task Coordination:
- Work with Excel spreadsheets to facilitate customer data migration into the Tire Base platform.
- Coordinate with data migration and support teams, ensuring smooth transitions.
- Track and manage customer progress, ensuring all tasks and activities are organized.
- Provide weekly updates to customers, keeping them aligned with their onboarding plan.
- Transfer open support tickets to the support team once onboarding is successfully completed.
Collaboration & Internal Coordination:
- Partner with accounting to ensure all setup fees and subscription costs are paid before the go-live date.
- Work closely with support, sales,
and product teams to provide feedback and enhance the onboarding experience.
- Identify process improvements to make onboarding more efficient and seamless.
Apply Now!
Ready to help businesses thrive by guiding them through a seamless onboarding experience? We’d love to hear from you! Apply today via LinkedIn / Indeed or send your resume to
[email protected]
Join us in transforming how tire businesses operate!
Job Type: Full-time
Pay: $15,000.00 - $25,000.00 per month
Application Question(s)
- Have USA Travel Visa?
Education
- Bachelor's (Preferred)
Experience
- Project Management: 1 year (Preferred)
Language
- English (Required)
Work Location: 31203, Rincón de San Felipe, Chih.
Requirements
What You Bring â Outstanding communication & listening skills – You make customers feel heard and valued.
â Organizational & project management skills – You keep tasks, follow-ups, and priorities aligned.
â Excel & project management software proficiency – You are comfortable working with data.
â Experience with customer onboarding & SaaS software (preferred) – You understand adoption strategies.
â Ability to manage multiple accounts – You can juggle several customers at once and keep them on track.
â Zoho Software experience (a plus but not required) – You are willing to learn new tools.
â Problem-solving mindset & adaptability – You find solutions and adjust strategies as needed.
â Self-motivated, proactive, and empathetic – You naturally take ownership and drive success.
Benefits
Why Join Us?
- Be a key part of a growing SaaS company in the tire industry
- 30 days of Paid Christmass bonus
- 15 days of Paid Vacation
- Cash bonus
- Work closely with businesses and make an immediate impact
- Opportunity to improve onboarding processes and shape the role
- Office work environment (Chihuahua, MX)
- Competitive salary & benefits package
📌 Client Onboarding Specialist - Project Manager (Chihuahua)
🏢 Tire Base
📍 Chihuahua