We are seeking a motivated **Infrastructure Support Engineer with expertise in Java, AWS, and Microservices** to join our dynamic team.
In this role, you will be responsible for maintaining and improving our infrastructure services to ensure optimal performance and reliability.
**Responsibilities**
- Maintain speed of response and resolution as defined by Service Level Objectives (SLOs)
- Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases
- Utilize troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments
- Document internal classification queries to identify and analyze classes of problems and preventative actions
- Communicate effectively with Customer Engineers to drive resolution of complex product bugs
- Generate documentation, procedures, and code-level resolutions as required
- Engage in community management tasks as needed
- Provide customer-specific architectural design solutions within product constraints
- Adhere to notification and escalation procedures and maintain standards for operational communications
**Requirements**:
- 2+ years of experience in support projects and/or operating in a 24x7 environment
- Advanced English proficiency (B2+/C1)
- Proficiency in Linux/Unix including troubleshooting, command line, system constraints, and functionality
- Competency in Docker and Kubernetes
- Qualifications in systems architecture and infrastructure
- Background in HTTP, authentication, TCP/IP troubleshooting, DNS, and IP routing
- Understanding of programming, coding, system design/scaling
- Familiarity with web technologies/troubleshooting including HTML, CSS, JS, webservers, and frameworks
- Strong analytical skills with capability to break down issues and code




- Clear communication skills with the flexibility to interact effectively as part of a integral team
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services.
We are committed to having a positive impact on our customers, our employees, and our communities.
We embrace a dynamic and inclusive culture.
Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.
No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Infrastructure Support Engineer (Java, Aws, Microservices) (Guadalajara)
🏢 Epam Systems
📍 Guadalajara