At SpotOn, we're helping restaurants and small businesses compete and win with adaptable payment and software technology—backed by real people who really care.
From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company's Most Innovative Companies of ****
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
**Join Our Team as a Statements & Billing Representative!
**
We are seeking **Statements & Billing Representatives** to become valuable members of our customer service team.
In this role, you will handle billing clarifications while delivering outstanding service to our customers.
**What You'll Do**:
- Manage, process, and resolve billing inquiries accurately and efficiently.
- Provide exceptional customer service through clear verbal and written communication.
- Address challenging and high-pressure situations with a solutions-oriented mindset.
- Build strong relationships with clients and colleagues to ensure seamless communication and foster retention.




- Collaborate closely with internal and external partners.
- Assist customers in understanding their statements, charges, and rates.
**What We're Looking For**:
- **Language Proficiency**: Advanced English (C1 level).
- **Experience**: 1-3 years in a customer service environment, preferably within banking, finance, payments, or related industries.
- **Customer Retention Expertise**: Experience in roles requiring basic math and calculation skills.
- **Skills**:
- Outstanding interpersonal abilities with a talent for de-escalating tense situations.
- Excellent verbal and written communication skills for managing internal and external relationships.
- Strong problem-solving and troubleshooting experience.
- Passion for achieving goals and maintaining long-term client relationships.
- **Education**: High school diploma or equivalent (minimum); university or technical studies are a plus.
**What We Offer**:
- **Competitive Compensation**:
- Base Salary: $18,****** MXN
- Performance Bonus: $3,****** MXN
- **Additional Benefits**:
- Food vouchers: $1,****** MXN per month
- Law benefits
- SGMM
- Vision and dental insurance
- Life insurance
- Gym membership (Total Pass)
- **Work-Life Balance**: Two days off per week.
- **Career Growth**: A clear development and career progression plan.
If you meet these requirements and are excited about advancing your career in customer service, we'd love to hear from you!
LI-OnsiteSpotOn is an e-verify company.

📌 Customer Service Representative - Pod 2 (Xico)
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📍 Xico