At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe.
As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do.
Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.If you're eager to make an impact in a fast-paced, forward-thinking company that is shaping the future of the gaming industry, we would love to hear from you!
Role OverviewWe are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform.
This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.Key Responsibilities1.
Proactive Outreach: Initiate outbound communications with customers who have shown interest in our products and services.2.
Customer Conversion: Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.3.
Product Knowledge: Develop and maintain a deep understanding of our company's offerings to effectively convey their value, benefits, and unique features.4.
Multi-Channel Engagement: Utilise live chat, emails,



and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention.5.
Cross-Team Collaboration: Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.What We're Looking For1.
Education: Bachelor's degree required.Experience:1.
Minimum 2 years in an outbound sales and customer service role.2.
Prior experience in the iGaming/online casino is essential.3.
At least 6 months of voice/phone call center experience handling US-based accounts.4.
At least 6 months of experience providing email and chat support for US-based accounts.Skills & Competencies:1.
Excellent written and verbal communication skills with professional email and chat etiquette.2.
Passion for customer satisfaction and delivering top-tier support.3.
Strong technical aptitude and proficiency in using customer-facing software.4.
Familiarity with CRM platforms is a plus but not essential.Why Join Patrianna?
1.
Be part of an innovative, international team dedicated to delivering best-in-class gaming experiences.2.
Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth.3.
Work in a fast-growing, forward-thinking industry with exciting career development opportunities.4.
Competitive salary and performance-based incentives.If you're ready to join a high-energy team in the gaming industry and make a real impact on customer engagement, we'd love to hear from you!
#J-*****-Ljbffr

📌 Customer Engagement Specialist (Outbound Sales & Support) (Xico)
🏢 Patrianna
📍 Xico