Excellent customer service.
Able to manage stressful situations and deal with difficult people.
- Adequate tone of voice "nice to hear" over the phone
- Strong communications skills.
- Comfortable dealing with people of all levels and cultures.
- Customer focused, able to establish and maintain effective customer relationships.
- Strong attention to details.
- Multitasking.
- Teamwork and process oriented.Flexibility and adaptability to changes.
**Preferred Qualifications:
- Effective teamwork
- Creation and maintenance of relationships
- Effective communication
- Analysis, problem solving and decision making, and decisions are timely.
- Providing customer
- Demonstration of ethics and integrity
- Driving and sense of urgency




- Achievement of results and optimization of processes, procedures and practices knowing
**EDUCATION AND CERTIFICATIONS
- High school Degree (at least)
- Preferable with Customer Service Trainings.
- Familiar with call center KPIs
- Conversational English level (B2)
- Strong knowledge in any Call Center Tools and Systems (Cisco, Avaya, Polycom, NICE, etc.)
- Experience handling customer experience issues and resolutions.
- Minimum 2 years of experience in Customer Service related to technology.
- At least 2 years of experience in back-office environment and telephone systems.

📌 Customer Service Representative (Monterrey)
🏢 Vertiv
📍 Monterrey