Job Overview
Customer Support, Quality Assurance & Support, Workforce Management.
Oversee all representative activities (including coaching & monitoring with support of QA team), all front/back line CC processes, CE for Digital Platforms (FB, Twitter).
Responsibilities
Involves management responsibility for a team of people or a specific location(s) within the business.
Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, and deputy management.
Management responsibilities include disciplinary action up to and including dismissal.
Skills
Interpersonal skills, written & verbal communication skills
Planning & organizing skills
Presentation skills
Leadership skills
Qualifications
Two years university/college or equivalent.
Proficiency in English (TOEIC 600 points).
Five years business experience, including two years of call center experience.
Previous management or supervisory experience in a service environment strongly preferred.
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📌 Lm871: Manager Customer Care (Cuautitlán)
🏢 Fedex Group
📍 Cuautitlán