Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders
Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination
Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance
Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups
Use analytics and feedback to optimize KM practices, technology, and user experience
Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team
Requirements
Bachelor's degree in Information Science, Business, or related field; Master's preferred
10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines
Proven experience leading KM programs in a complex, global organization
Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML)
Excellent communication,



stakeholder management, and change leadership skills
Experience with content standards, quality assurance, and continuous improvement methodologies
Core Competencies
Demonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership. Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, general environment.
Highest-signal resume keywords
Knowledge Management
Digital Transformation
AI/ML Technology Solutions
Stakeholder Management
Change Leadership
ATS Optimization Keywords
Hard Skills
Content Standards
Quality Assurance
Continuous Improvement Methodologies
Knowledge Governance
Metrics Assessment
Soft Skills
Excellent Communication
Change Leadership
Industry Keywords
Enterprise KM Program
Content Health Monitoring
Feedback Mechanisms
Knowledge Capture
Customer Innovation
Tools & Technologies
Knowledge Management Platforms
Analytics Tools
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📌 Manager, Enterprise Knowledge Management (Jalisco)
🏢 Jobtailor
📍 Jalisco