Importance and aim of the job
Manage, organize and plan customer packaging material demand by allocating the purchase orders or their forecast from their placement for production within company production plants to the delivery to the customer or the local stock replenishment the client, guaranteeing compliance with the established delivery dates and quantity fullfilment of materials.
Responsible for customer service metrics Fill Rate% and On time%
Key job functions and success-relevant tasks
Manage accounts with a volume
Placement customer orders or demands in SAP
Checking plausibility and alignment with customer regarding the real demand (volume and timing)
Checking all customer materials within the daily routine
Reconcilement of confirmed orders in regards of production and delivery date and in case of discrepancies coordination and alignment of solution with customer, Logistics Team and Order Center Team.
Run escalation process if no agreement can be found.
Date / Order confirmation to customer, tracking and creation of order on hands and stock lists.
Active managing all customer materials updating the new designs and informing of deactiving the old versions.




Tracking of sleeves and cylinders stock and if required discussion with the customer for delivery/scrapping.
Manage the relationship with Order Center Team and other sourcing sites.
Issue goods (PBDs) in SAP.
Follow up on time materials deliveries with the Logistics team.
Responsible to report Orders Delay Status report and Open Orders report on a weekly basis in order to follow up the sleeves budget accomplishment.
Collaboration in the monthly review of the local Forecast with Sales Team
This position is considered as backup in case of absence of any Planning and Customer Service member.
Provide adequate and timely information for good decision making to their supervisor.
Education
Bachelor's degree or in progress in: Business Administration, International Business.
Skills e.g. IT, language
Fluent English
Desirable SAP
Advance knowledge in Excel
Ability in problem-solving and organized
Able to communicate to all levels of the internal and external organization
Leadership
Visa and Passport is a must
Availabity to travel
Vocational experience in years
1 - 2 years in costumer service, logistics or similar
Professional Internship Experience

📌 Planning And Customer Service Analyst (México)
🏢 Empresa reconocida
📍 México