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Location : Guadalajara, Mexico
About the Role:
We are hiring our first Administrative Assistant dedicated to supporting North America Sales leadership. This role is foundational — it is the first of what will eventually be a team of four Administrative Assistants supporting Vice Presidents across the organization. The successful candidate will play a critical part in enabling senior North American Sales leaders to operate at maximum effectiveness by owning the day-to-day administrative infrastructure that keeps them organized, on schedule, and focused on strategic priorities.
This is not a content or strategy role. The Administrative Assistant is responsible for operational and logistical excellence — calendar ownership, seamless travel, accurate expenses, and flawlessly coordinated meetings and events.
What You'll Do:
Calendar & Schedule Management
Own and manage complex, multi-time-zone calendars for North American Sales leaders
Proactively anticipate scheduling conflicts and resolve them with minimal disruption
Prioritize meeting requests in alignment with leadership priorities and rhythms
Coordinate across internal and external stakeholders to schedule meetings efficiently
Travel Coordination
Arrange end-to-end domestic and international travel including flights, hotels, ground transportation, and visas
Build detailed itineraries and travel briefs that minimize friction for leaders on the road
Monitor travel disruptions and proactively adjust arrangements as needed
Ensure compliance with company travel policies
Expense Reporting
Prepare, submit, and track expense reports on behalf of supported leaders
Ensure timely submission and policy compliance




Serve as the point of contact for expense-related follow-ups and reconciliations
General Administrative Support
Serve as a primary point of contact and liaison on behalf of North American Sales leaders for routine administrative matters
Handle correspondence, document routing, and information requests with professionalism and discretion
Maintain organized filing systems (digital and physical) for key documents and records
Support onboarding logistics for new team members joining North American Sales
Identify opportunities to improve administrative processes and bring forward solutions proactively
Scope Clarification
QBR and Town Hall content, strategy, narrative, or metrics ownership (these remain with North America Sales leadership)
Business analysis, sales reporting, or data interpretation
People management or HR responsibilities
Budget ownership or financial decision-making
What You'll Bring:
Required
3+ years of experience as an Executive Assistant, Administrative Assistant, or in a similar role supporting senior business leaders
Demonstrated ability to manage complex, multi-time-zone calendars with a high degree of accuracy and prioritization
Experience coordinating international travel and building detailed travel itineraries
Proficiency with expense management tools and processes




Excellent written and verbal communication skills in English; professional fluency required
Strong organizational skills with the ability to manage multiple priorities simultaneously without dropping details
High degree of discretion and sound judgment when handling sensitive or confidential information
Proficiency with productivity and collaboration tools (e.g., Google Workspace or Microsoft 365, Slack, Zoom, Concur or similar expense platforms)
Preferred
Prior experience supporting a Sales, GTM, or Revenue organization
Experience supporting leaders in a integral or matrixed organization with stakeholders across multiple regions
Familiarity with North America business culture and working across time zones
Proficiency in the English Language
About the Team
This role sits within a growing Executive and Administrative Assistant function being built to support the company's Vice Presidents and senior leaders at scale. As the inaugural North America-focused Administrative Assistant, you will help shape what great administrative support looks like in our organization and contribute to the development of this team as it grows to four dedicated Administrative Assistants across the business.
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About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit
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