Position Title:
AI Business Analyst / Analista de IA y Automatización
Location:
Guadalajara Jalisco, Hybrid Working Scheme (Providencia Office)
English Advanced
Summary
This role will support the enterprise adoption of Generative AI, M365 Copilot, and AI-driven analytics capabilities.
The Analyst – AI & Analytics will act as a front-line enablement and support resource, helping business users leverage AI tools to accelerate insights and productivity.
The position plays a critical role in enabling Hershey's vision of real-time, self‐service, AI‐powered decision‐making across the enterprise.
Major Duties/Responsibilities
50% AI Enablement & User Support
Provide front‐line support for M365 Copilot, Power BI Copilot, and AI tools, acting as first responder for user questions and issues
Prompt engineering and effective Copilot usage
Interpreting AI‐generated outputs
Support Copilot adoption across Teams, Excel, Power BI, and Business Chat
Resolve common issues and support technical problems when required
Contribute to building FAQs, prompt libraries, and best practices
30% Agentic AI Development Support
Assist in building simple AI agents and workflows using:
Copilot Studio
Power Platform (Power Automate)
Pre‐built connectors (API integrations)
Support agent prototyping and testing for business use cases
Help configure prompts + instructions
Help configure data connections (guided, not engineering‐heavy)
Help configure basic logic flows / decision steps
Participate in agent pilot deployments and user testing
Document agent behavior, inputs, outputs, and limitations




20% AI-Driven Analytics Support
Create: Usage Guides, Usage Playbooks
Support: Workshops, bootcamps, use cases, help users move from reports – AI insights
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities
Practical understanding of Generative AI tools (e.g., M365 Copilot) and their application in business workflows
Ability to write and refine effective prompts and interpret AI‐generated outputs
Foundational knowledge of data analytics concepts (tables, measures, relationships)
Familiarity with Power BI, Excel, and data analysis workflows
Familiar with Microsoft Office 365 Tools and Capabilities.
Strong analytical and problem‐solving skills with attention to detail
Ability to assist in building: Simple workflows or AI agents, multi‐step task automation processes
Ability to work in a dynamic, fast‐paced environment and learn new technologies quickly
Strong communication & interpersonal skills in Spanish and English (written & verbal)
Ability to translate business needs into structured solutions (AI prompts, workflows)
Education
Business, Mathematics, Computer Science, Engineering, Data Analytics or related Bachelor's Degree required (Economics, Administration, Statistics, Operations, etc.) or equivalent experience
Experience
0–2 years of relevant experience in Analytics, Technology, Data, or Digital roles
Exposure to AI tools (e.g., Copilot, ChatGPT) and/or data analytics tools is preferred
Experience in user support, training, or process automation is a plus
#J-*****-Ljbffr

📌 Ai Business Analyst / Analista De Ia Y Automatización (Jalisco)
🏢 Hershey
📍 Jalisco