Customer Service
We are looking for professionals with experience using
OEM and Tier 1 customer portals
, capable of effectively coordinating customer requirements, supporting demand planning activities, ensuring on-time deliveries, and maintaining strong communication with domestic and international customers.
Key Responsibilities
Serve as the primary liaison between customers and internal departments.
Analyze and anticipate customer requirements to ensure proper execution within production operations.
Manage customer demand schedules and releases.
Monitor daily customer requirements, volume fluctuations, and shipment priorities.
Manage and maintain customer information through customer portals.
Coordinate customer delivery performance and ensure compliance with delivery schedules.
Analyze delivery performance issues (DDPM) and participate in the implementation of corrective actions and continuous improvement initiatives.
Maintain appropriate inventory levels and safety stock to support customer demand.
Work closely with Production, Planning, Logistics, and Supply Chain teams to ensure operational alignment.
Qualifications




Bachelor's Degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or a related field.
2-5 years of experience within the automotive industry.
Previous experience in Customer Service, Production Planning, Material Planning, Logistics, or Supply Chain operations.
Advanced English proficiency (written and verbal).
Experience using ERP and EDI systems.
Hands-on experience utilizing customer portals for demand releases, shipment management, ASN processing, inventory monitoring, production schedules, and delivery tracking.
Knowledge of production planning, logistics, and supply chain processes.
Preferred Competencies
• Strong communication skills
• Proactive mindset
• Highly organized
• Customer-focused approach
• Analytical thinking
• Problem-solving skills
What We Offer
• Competitive compensation package
• Superior benefits package
• Professional growth opportunities within a general automotive organization
• Dynamic and collaborative work environment

📌 Customer Service (México)
🏢 Importante Empresa Del Sector
📍 México