Industry/Sector

Not ApplicableSpecialism

Managed ServicesManagement Level

Associate & Summary

Responsibilities may include, but are not limited to:

- General engagement support: Answer questions and conduct outreach to business owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding, activity requests, contracting, travel requirements, invoicing and payments

- Contracting

- Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signor

- Review contract redline requests to adhere to established standards and escalate to Legal for review

- Conduct outreach to follow up with business owners and/or HCP/HCO for outstanding contracts

- Facilitate contract amendment requests by liaising with business owners and HCP/HCOs as necessary

- Travel & Logistics:

- Address complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments

- Facilitate HCP travel request submission

- Communicate HCP travel arrangements to business owners and HCPs

- Post engagement support

- Support the reconciliation and recordation of HCP logistic expenses in system of record including:

- Collecting and reconciling activity invoices in system of record;

- Review and categorize invoice items by spend type and HCP participation;





- Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data

Other:

- Learn and support adoption of automations and tools related to HCP, HCO or Patient engagement

- Manage deliverables on or ahead of deadlines and reporting any issues/risks beforehand

- Any other responsibility that flows naturally and logically to this role

Skills:

- Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable.

- Significant customer service experience, with ability to consistently deliver “white glove” service to customers

- Strong, professional communication skills

- Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution

- Experience with contracting using templates and supporting redline requests

- Familiarity with advanced Excel, HCP engagement software, and CRMs

- Strong English language spoken, reading comprehension and writing skills

- Self-directed, team player with ability to work in a fast-paced environment, with attention to detail and a strong emphasis on quality, accuracy and accountability.

Travel Requirements

Up to 20%Job Posting End Date

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