Description

Position Objective:

IT Operations Analyst I is responsible for the day‑to‑day administration, tracking, and financial management of Microsoft 365 licenses across a large, complex enterprise. This role ensures accurate license assignments, manages license utilization and overage or underage positions, and partners with business and IT stakeholders to forecast demand related to employee onboarding, role changes, and terminations. The position plays a critical role in cost optimization, compliance, and operational readiness by maintaining clear visibility into licensing inventory and aligning licensing strategy to workforce planning.

Requirements:

- Bachelor’s degree in Computer Science, Information Systems, or related fields
- Advanced English proficiency
- 1 year of experience in network, server, and storage support; incident and service outage management; ticketing systems
- Azure Management

Responsibilities:

- Manage pending tickets according to priority order or level of criticality
- Work remotely with different support teams
- Knowledge of information technologies for diagnosing systems, servers, networks, and cybersecurity issues
- Assist senior operations engineers in designing and implementing new solutions




- Help maintain and update documentation
- Resolve virtualization issues
- Participate in planning sessions, daily meetings, and backlog review sessions
- Perform other assigned duties
- Comply with all company policies and standards

Required Qualifications

- Experience managing Microsoft 365 licensing in an enterprise environment.
- Working knowledge of Microsoft 365 licensing models, SKUs, and entitlement structures.
- Strong analytical skills with the ability to interpret licensing and financial data.
- Experience working with large user populations and complex organizational structures.
- Ability to collaborate effectively with technical and non‑technical stakeholders.
- Strong attention to detail and operational discipline.

Preferred Qualifications

- Experience supporting organizations with 10,000+ users.
- Familiarity with license management through Entra ID, Intune, or similar identity and device management platforms.
- Experience with financial forecasting, budgeting, or cost management related to SaaS licensing.
- Advanced skills in Excel, reporting tools, or data visualization platforms.
- Proficiency with Microsoft Graph API and Entra ID Powershell

📌 IT Operations Analyst I (Monterrey)
🏢 Conduent
📍 Monterrey