Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City
We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading general organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.
Key Responsibilities:
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Provide L3 production support and resolve complex production issues through detailed analysis.
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Troubleshoot incidents, implement code fixes, and perform rigorous testing.
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Support Java applications and production servers running on cutting-edge platforms.
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Perform Root Cause Analysis (RCA) and implement corrective actions.
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Collaborate with development teams to improve application stability and performance.
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Develop new functionalities that support evolving business requirements.
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Automate provisioning and access management processes.
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Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
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Contribute to continuous improvement and continuous delivery initiatives.
Technical Skills Required:
With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:
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Strong hands-on experience with Core Java
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Experience working on Java technology stack projects
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Strong knowledge of SQL
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Experience with Splunk for debugging and log analysis
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Experience using Git
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Hands-on experience with ServiceNow and workflow processes
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Experience with AWS (preferred)
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Experience performing L3 Production Support
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Ability to successfully complete a CoderPad coding assessment
Qualifications:
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Bachelor's degree or higher.
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6–9 years of overall software development experience.
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Fl
📌 Production Support Engineers (Guadalajara)
🏢 Xideral
📍 Guadalajara
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