Quality Specialist (QPC) V - Customer
Location Amexhe, MexicoFORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.
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Quality Specialist (QPC) V – Customer Quality
? Location: Amexhe, Guanajuato

Are you passionate about customer quality and continuous improvement within the automotive industry?
At FORVIA HELLA, we are looking for a Quality Specialist (QPC) V who will ensure customer satisfaction through effective complaint handling, root cause analysis, and compliance with quality standards.

? Role Objective
To ensure product quality from the customer perspective by managing claims,



coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables.

?️ Key Responsibilities

Customer Quality Management
- Manage and follow up on customer complaints.
- Coordinate containment actions in response to quality deviations.
- Support and track engineering changes related to customers.
- Act as the main point of contact for customers regarding quality topics.

Problem Solving
- Lead root cause analysis using 8D methodology.
- Define, implement, and follow up on corrective and preventive actions.
- Validate the effectiveness of implemented actions.
- Communicate results and recognize team achievements.

Core Tools & Quality Processes
- Apply quality tools such as APQP, Core Tools, and PPAP.
- Prepare and manage customer deliverables, including:
FMEA (Failure Mode and Effects Analysis)
Flowcharts
Control Plans
Measurement System Analysis (MSA)
Dimensi

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