Description

What you’ll do

Handle customer inquiries in English and Spanish

Provide accurate information and solutions

Ensure customer satisfaction and build positive relationships

Follow company guidelines and processes

What we’re looking for

Advanced English level

Strong communication and problem-solving skills

Basic computer skills

Availability to work on-site in Puebla

Skills:

Communication

- Strong verbal and written communication in English and Spanish
- Active listening
- Clear and effective explanation skills
- Professional and friendly tone

Customer Service

- Customer-focused mindset
- Complaint handling and conflict resolution
- Empathy and patience
- Commitment to customer satisfaction

Problem-Solving

- Critical thinking
- Ability to make quick decisions
- Ability to work under pressure

Technical / Digital

- Basic computer skills
- Experience with CRM systems (preferred)
- Multitasking (handling calls,



chats, and systems simultaneously)

Organization

- Time management
- Attention to detail
- Ability to meet KPIs and performance metrics

Soft Skills

- Teamwork
- Adaptability
- Proactivity
- Responsibility

Responsibilities

Assist customers via phone, chat, and email; resolve issues, provide accurate information, meet KPIs, and ensure a high-quality customer experience.

Qualifications

Qualifications

- High school diploma or equivalent (required)
- Advanced English proficiency (B2+ or higher)
- Basic computer skills (MS Office, internet navigation)
- Strong communication skills in English and Spanish
- Availability to work on-site in Puebla
- Flexibility to work different schedules (including weekends if needed)

📌 Puebla - Bilingual Agent (Heroica Puebla de Zaragoza)
🏢 Teleperformance
📍 Heroica Puebla de Zaragoza