Job Description

The Customer Administration Specialist ensures efficient and accurate management of customer operations, acting as a key interface between customers and internal departments. The role focuses on customer satisfaction, order management, and data accuracy within SAP and CRM systems, supporting Sales, Finance, and Logistics to ensure smooth execution of commercial processes.
Key Responsibilities:
Build, maintain, and update customer master data in SAP, including customer set-ups, pricing profiles, and contractual conditions, in compliance with internal procedures

Provide first-level customer support, ensuring timely responses and proper routing of requests to internal stakeholders

Manage customer portfolios, including sales order entry, order updates, scheduling, delivery creation, and shipment instructions in collaboration with the Shipping Department

Enter and process orders in accordance with contractual terms and conditions

Manage credit notes, returns, DOA, loans, demo units, and related activities following established procedures

Handle new customer creation and onboarding in company systems

Create and manage milestone billing activities

Collaborate with Finance to manage customer credit limits and credit blocks

Work closely with the Sales team to report customer issues (e.g. overdue payments,



postponed deliveries) and handle customer requests

Proactively follow up with top key customers through regular communication (preferably via calls) and report relevant updates to the TAM

Build and maintain strong, long-term relationships with customers, ensuring a high level of service and trust
Technical & Soft Skills:
Experience: Previous experience in Customer Service within a structured organization is preferred

Technical Skills & Knowledge

Strong proficiency in Microsoft Office, especially Outlook and Excel

Solid experience in using ERP systems (SAP) and CRM tools (Microsoft Dynamics)

SAP (PRD module) and Microsoft Dynamics knowledge are considered a plus
Soft Skills:
Confidence in working in an international environment with strong interpersonal skills
Problem-solving mindset with high attention to detail and execution accuracy
Ability to adapt to change, demonstrate resilience, and learn quickly
Strong communication skills and customer-oriented attitude
Requirements:
Education: Diploma or Bachelor’s degree in Languages or any other field, provided strong foreign language proficiency

Languages: Spanish fluent; English (other languages are considered a plus)

Experienca: 0-2 Years of experience

📌 LATAM Customer Administration Specialist (Ciudad de México)
🏢 Datalogic
📍 Ciudad de México