RESPONSIBILITIES

· Handling of tickets.

· Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.

· Escalate alerts that require further support.

o Create a P2 ticket for any production system having performance issues.

o Create a P1 ticket for any production system having availability issues.

· Document tickets with the troubleshooting performed for the upcoming issues.

· Perform Health Checks.

· Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.

· Log into the systems at OS level and validate the integrity of the system using the given commands.

· Generate reports.

· Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.

· Log into the systems at OS level and by using the given commands, provide the required information on a document.

· Create and/or update documentation.

· For any new procedure, create a Work Instruction on how to perform it.

· Update any obsolete process of a given document.





· Drive communication.

· Follow up on emails sent by customer and the requirements stated on them.

· Inform next level of support of what we have perform on a system.

· Engage on phone conference to provide required information to customer and/or next level of support.

QUALIFICATIONS

· IT bachelor’s degree.

- Tier 2 SAP Basis knowledge.
- Tier 1 Data Base knowledge.
- Proficient English level of communication.

Knowledge

- Solid experience with SAP Transaction codes.
- OS experience on Windows and Linux.
- Experience with Oracle and SQL DB.

Technical / Professional Skills

- Multitasking.
- Follow processes.
- Self-taught person.

WORKING CONDITIONS

· Must have an excellent internet connection at home or being able to move to office at any hour of the day.

· Availability to rotate shifts on a weekly basis.

· Focus on results.

· Work under medium level of stress.

CONDITIONS OF EMPLOYMENT

· Permanent

· Full-time

📌 SAP Basis Run Team (San Andrés Cholula)
🏢 Syntax Systems
📍 San Andrés Cholula