Position Summary The Assistant Purser plays a key role in supporting either the Guest Services or Administration function onboard, depending on operational requirements. This position contributes directly to smooth guest operations, accurate documentation, regulatory compliance, and the delivery of high-quality guest service.
The role involves supervising guest-facing teams or coordinating administrative and compliance processes related to guest movement, reporting, and liaison with authorities. Assignment to either function will be determined based on operational needs and may remain fixed for the duration of the contract. The Assistant Purser may also be required to cover night operations as part of a rotational duty schedule.
Key Responsibilities Guest Services Function Supervise Guest Services Officers, ensuring adherence to hotel policies, procedures, service standards, and financial controls

Provide ongoing coaching and operational support to enable effective use of guest service tools and processes

Support staff scheduling to ensure appropriate coverage and service continuity

Ensure guest complaints, service issues, and hotel defects are accurately documented, followed up, and escalated where required

Support the handling of lost luggage cases, ensuring timely communication and updates to affected guests

Promote ownership of guest issues within the team, ensuring resolutions are clearly communicated and closed

Assist in delivering service standards, product knowledge, and guest service training

Support cross-training initiatives to broaden team members’ exposure to different service functions





Maintain awareness of public health requirements and support onboard response coordination when required

Ensure accurate management of cash floats and settlement of guest accounts in line with financial procedures

Monitor compliance with financial controls and support the resolution of discrepancies

Administration Function Liaise with port officials to arrange suitable working areas and ensure accurate handover of guest documentation

Prepare, process, and transmit required passenger and voyage documentation to relevant authorities in compliance with immigration and security regulations

Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest requirements

Ensure the accuracy, confidentiality, and protection of Personally Identifiable Information (PII) at all times

Prepare and distribute non-revenue guest lists, cabin utilisation reports, and support disembarkation planning

Coordinate with department leaders to ensure non-revenue guests meet customs and immigration requirements

Liaise with port agents to manage transfers and documentation for guests joining or leaving the vessel mid-voyage

Support embarkation teams by providing documentation guidance and reference materials

Ensure missing guest data and documentation are collected and updated in relevant systems





Be present in the terminal during embarkation and disembarkation to support ground handlers and supervisors

Additional Responsibilities When assigned, act in a Night Manager capacity, overseeing overnight hotel operations and ensuring continuity of guest service and operational control

Skills, Knowledge and Experience Non-Negotiable Requirements Previous cruise ship experience

Graduate of a recognised hotel or business school or a minimum of two years’ experience as a Front Desk Supervisor or Assistant Manager

Strong knowledge of guest service operations and administrative processes

Proven understanding of immigration, clearance, and compliance requirements across multiple jurisdictions

Proficiency in computer-based front office systems and standard office software

Excellent command of the English language, both written and spoken

Ability to work effectively in a fast-paced, guest-facing environment

Commitment to professionalism, integrity, and confidentiality

Strongly Preferred Knowledge of additional languages

Experience working with port authorities, immigration officials, or embarkation operations

Strong problem-solving skills and confidence handling complex guest situations

High level of personal motivation and attention to detail

Warm, personable communication style with strong interpersonal skills

Demonstrated commitment to delivering exceptional guest experiences

Ability to build and maintain respectful working relationships in a diverse, multicultural environment

Contract Details 6:2 rotation (6 consecutive months onboard the ship, followed by 2 months of vacation)

Shared/double cabin accommodation

📌 Assistant Purser (Cancún)
🏢 Cruise Academy
📍 Cancún