We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team.

This role is adecuado for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment.

We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.

If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long‑term remote opportunity with growth potential, we would love to hear from you.

Compensation & Contract Structure

Independent Contractor

$260–$270 USD paid weekly

Plus performance-based commission opportunities

Key Responsibilities

Handle inbound and outbound collections calls professionally and efficiently

Negotiate payment arrangements and resolve delinquent accounts

Maintain consistent follow-up communication with customers

Accurately document all account interactions and updates

Ensure full compliance with FDCPA and collections regulations

Meet and exceed individual and team performance goals

Maintain professionalism and composure during challenging conversations

What We Offer

Remote work opportunity within Mexico and Colombia

Competitive weekly compensation in USD

Uncapped commission structure

Growth and advancement opportunities

Supportive, performance-driven team culture





Ongoing training and coaching

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac not supported)

16 GB RAM

i5 processor and up

Dual monitors

Webcam

Headset with mic

Fibre internet with a wired connection

Backup power solution

Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our Process Includes

Resume and Prescreen Questionnaire Review

One-Way Video Interview

Live Interview

Final Interview

Please Note

This is an English-speaking role that requires strong written and verbal English communication skills.

All resumes must be submitted in English to be considered.

Applicants must be physically located in Mexico or Colombia

Requirements

Previous BPO collections experience is required

Third-party collections experience is strongly preferred

Strong understanding of FDCPA and collections compliance regulations

Excellent English communication skills, both spoken and written

Fluent Spanish communication skills

Strong negotiation and objection-handling abilities

Goal-oriented mindset with the ability to meet performance targets

Previous remote/work-from-home experience preferred

Must be permanently based in Mexico or Colombia

Must meet all technical requirements listed above

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📌 Remote Bilingual Collections Specialist (MEX & COL) (Heroica Puebla de Zaragoza)
🏢 Resolv.Global
📍 Heroica Puebla de Zaragoza