be a part of stefanini !

at stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

apply java application support!

requirements

- bachelor's degree in computer science, information technology, information systems, engineering, or a related field.
- minimum of 5 years of experience in java application support within production environments.
- solid understanding of application support, incident management, and problem management processes.
- hands-on experience with itsm tools, preferably servicenow.
- knowledge of java, rest apis, sql, linux/unix, and log analysis/troubleshooting.
- familiarity with application monitoring and incident tracking tools.
- basic understanding of the insurance industry is a plus.
- experience participating in continuous process improvement initiatives.
- strong customer service, communication, interpersonal, and organizational skills.
- ability to prioritize workload, work under pressure, and collaborate effectively with cross-functional teams.
- intermediate english proficiency.

essential duties and responsibilities:

- provide technical support for java applications in production environments, ensuring availability,



stability, and optimal performance.
- troubleshoot, analyze, and resolve application incidents and problems using itsm tools such as servicenow while meeting established slas.
- perform root cause analysis (rca) and implement preventive actions to minimize recurring issues.
- monitor application performance and identify opportunities for continuous improvement.
- collaborate with development, infrastructure, database, and middleware teams to resolve complex production issues.
- document support procedures, solutions, and knowledge articles to enhance the support knowledge base.
- generate reports and track incidents, problems, and operational metrics.
- communicate effectively with users, stakeholders, and technical teams by providing timely updates on incident status and resolution.
- participate in application deployments, maintenance activities, and production support to ensure service continuity.

what’s in for you?

- fully remote
- company equipment
- personnel days
- multicultural experience
- path career
- mentoring/learning platforms

📌 Java application support (Guadalajara)
🏢 Stefanini LATAM
📍 Guadalajara