customer service

we are looking for professionals with experience using oem and tier 1 customer portals , capable of effectively coordinating customer requirements, supporting demand planning activities, ensuring on-time deliveries, and maintaining strong communication with domestic and international customers.

key responsibilities

- serve as the primary liaison between customers and internal departments.
- analyze and anticipate customer requirements to ensure proper execution within production operations.
- manage customer demand schedules and releases.
- monitor daily customer requirements, volume fluctuations, and shipment priorities.
- manage and maintain customer information through customer portals.
- coordinate customer delivery performance and ensure compliance with delivery schedules.
- analyze delivery performance issues (ddpm) and participate in the implementation of corrective actions and continuous improvement initiatives.
- maintain appropriate inventory levels and safety stock to support customer demand.
- work closely with production, planning, logistics, and supply chain teams to ensure operational alignment.

qualifications





- bachelor's degree in business administration, industrial engineering, logistics, supply chain management, or a related field.
- 2-5 years of experience within the automotive industry.
- previous experience in customer service, production planning, material planning, logistics, or supply chain operations.
- advanced english proficiency (written and verbal).
- experience using erp and edi systems.
- hands-on experience utilizing customer portals for demand releases, shipment management, asn processing, inventory monitoring, production schedules, and delivery tracking.
- knowledge of production planning, logistics, and supply chain processes.
- preferred competencies
- • strong communication skills
- • proactive mindset
- • highly organized
- • customer-focused approach
- • analytical thinking
- • problem-solving skills

what we offer

• competitive compensation package

• superior benefits package

• professional growth opportunities within a integral automotive organization

• dynamic and collaborative work environment

📌 Customer service (México)
🏢 Confidential Careers
📍 México