only cvs in english will be considered.

advanced english proficiency is required.

compensation: mxn $40,000 net/month , plus an attractive package of superior benefits .

important: only candidates with previous experience in pharmaceutical marketing and/or supporting pharma clients will be considered for this role.

responsibilities:

- primary point of contact for clients and internal offshore teams for the assigned brands
- effectively communicate project requirements to team members and stakeholders in a timely and clear fashion. Collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction
- manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects
- build strong relationships with clients ensuring high satisfaction and trust
- defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business
- track and report on volume, turnaround time (tat), and sla adherence and provide regular updates and reporting




- works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models
- manages and mitigates engagement-level issues and risks and ensures proactive communication
- evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly
- sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes

good to have

- minimum of 4-6+ years of service industry experience preferably serving the pharma/life-science industry as marketing project manager
- a strong understanding of the mlr process
- strong understanding of project management, and financial and business acumen
- excellent people management skills
- strong written and verbal communication/presentation skills
- experience with systems commonly used to support medical communications/mlr processes (for example, veeva promomats)

📌 Client services manager (pharma) (México)
🏢 Greymatter Innovationz
📍 México