16 ago
|
Cognizant
|
Nezahualcóyotl
16 ago
Cognizant
Nezahualcóyotl
Cognizant is seeking a Technical Lead for a integral service desk environment in Mexico City. You will guide incident resolution, optimize support processes, and mentor analysts in a hybrid day-shift setup to ensure high availability of end-user services.
The role involves hands-on technical oversight, collaboration with stakeholders, and a focus on improving response times while maintaining quality support across channels.
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📌 Portuguese Service Desk Lead - Incident & Support Expert (Nezahualcóyotl)
🏢 Cognizant
📍 Nezahualcóyotl