About the role:

- This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows.

Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.

Key Responsibilities:

- Core Responsibilities – Documentation
- Build structured product documentation
- Align documentation with product releases and changes
- Maintain integration documentation (CRM, APIs, data validation)
- Create troubleshooting libraries and error resolution guides

Core Responsibilities – Enablement (Expanded)

- Create enablement assets:
- Step-by-step walkthroughs
- Quick reference guides
- Interactive demos (where applicable)
- Process maps and visual workflows
- FAQs, Common pitfalls and how to avoid them
- Deliver lightweight training:
- Recorded sessions
- Live walkthroughs
- Office hours / Q&A; sessions
- Support-Driven Enablement

-Convert support tickets into enablement improvements
- Identify repeat issues and create targeted training

-Build decision trees for faster troubleshooting

-Partner with support to reduce ticket volume

- AI-Ready Enablement





-Structure content for AI assistants and copilots

-Create modular knowledge blocks for reuse

-Enable smart search and contextual help

-Contribute to AI-driven support and enablement initiatives

Qualifications:

- Required Qualifications
- 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
- Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences.
- Comfortable working in Agile, fast‑paced, customer‑facing environments.
- Experience with SaaS integrations and CRM systems (Salesforce preferred)
- Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides)
- Strong time management and organizational skills
- Highly coachable and strong ability to implement feedback
- Ability to work closely and collaboratively with the team

Preferred Qualifications

- Video editing skills using software such as (Adobe Suite, ScreenFlow, iMovie)
- Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk)
- AI tools (Claude, Gemini)
- Strong technical understanding (APIs, integrations)
- Ability to translate complexity into actionable guidance
- Strong execution and ownership mindset

📌 Technical Enablement & Documentation Specialist (México)
🏢 Workspan
📍 México