Company Description
Bricos (Mayoreo Eléctrico de Monterrey, S.A. de C.V.) is a wholesale distributor of electrical materials, tools, equipment, safety and security products, and other industrial supplies. The company serves industrial and construction clients, offering specialized solutions for low and medium voltage, lighting, and industrial automation. With a team of highly qualified engineers, Bricos provides technical guidance to meet complex electrical and industrial needs. The organization values reliable service, technical expertise, and long-term partnerships with its customers. Bricos operates in a dynamic industrial environment, offering growth opportunities for professionals in technology and engineering support.

Role Objective
Ensure operational continuity and provide timely user assistance by autonomously resolving technical incidents. The idóneo candidate combines hands‑on technical execution with a clear understanding of network infrastructure, security, and corporate systems, demonstrating a self‑taught attitude to mature their skills and adapt to the company’s technologies.

Key Responsibilities

Comprehensive Technical Support: Address and resolve hardware, software, and corporate platform incidents, ensuring proper tracking and escalation of reports.

Network Infrastructure: Provide support, maintenance, and troubleshooting for the corporate network (including access points, network segmentation,



and connectivity).

Perimeter Security Management: Assist in the operational administration and monitoring of firewalls, such as FortiGate (network security firewall) , and basic security policies.

Enterprise Systems Support: Assist in resolving operational issues related to the corporate ERP and ensure the proper functionality of the users’ work tools.

Profile and Requirements (Hard Skills)

Solid Operational Experience: Proven track record in service‑oriented technical support roles (not in purely statistical, data analysis, or exclusively project management roles).

Network and Security Fundamentals: Practical knowledge of corporate network operations. An initial expert level is not mandatory, but solid foundations that allow for an accelerated learning curve are required.

English Proficiency: Fluent technical and conversational level, essential for reading technical manuals, troubleshooting, and effective communication.

Desired Skills (Soft Skills)

Autonomous Execution (Hands‑on): High capacity to directly intervene in technical problems and resolve them independently.

Self‑Taught Profile: Initiative to research, explore manuals, and learn on the go to master unknown platforms and infrastructure.

Problem Solving: Logical approach to diagnosing system and infrastructure failures under pressure.

#J-18808-Ljbffr

📌 Information Technology Support (Ejido de la Finca)
🏢 Bricos (Mayoreo Electrico de Monterrey, S.A. de
📍 Ejido de la Finca