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View more categories View less categories Sector Customer Services Role Assistant Contract Type Permanent Hours Full Time
About RS Group RS is a high-service integral product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably. We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it's our people that make the difference. Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit. About the role Role Purpose The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. a sentence or two as a high-level summary of the overall role purpose. Responsibilities As a customer experience role model:
Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally.
As a Digital advocate: Becoming experts in navigating our websites, understanding and promoting our value add services
Providing help and support to customers in their online journeys:



providing assistance in finding products, understanding functionality and educating on the benefits of our digital services
Acting Commercially: Providing quote information to customers based on system data (not independent judgment).
Pre-qualify customers and identifying leads for further growth potential
Providing backup support for customer calls from Sales offices
Ensuring customers accounts are handled with strong governance for appropriate support
How I make a difference in this role Apply customer service experience, operate with passion and focus on best serving customers through delivering timely, helpful support and assisting in process execution and improvement. Org Structure Customer Service Manager Customer Service Supervisor Customer Service Representative Candidate Requirements Essential Skills & Experience High school diploma or general education degree (GED) and one-two years related experience and/or training, or equivalent combination of education and experience.
Role is bilingual english/spanish in both verbal and written communication.
Excellent Customer Service skills - able to demonstrate an inbuilt passion for helping customers
Experience of working cross-functionally and collaborating effectively with colleagues to get things done
Strong written/verbal communication skills
High attention to detail
Highly organized and able to multi-task and prioritize own workloads
Desirable Skills & Experience Preferred college education or equivalent combination of education and experience.
College diploma in related field
Industry experience in manufacturing, distribution, automation
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📌 Customer Service Rep MX (Ejido de la Finca)
🏢 ENGINEERINGUK
📍 Ejido de la Finca