Client Support & Scheduling Specialist Appointment Setting, Client Support & Lead Coordination | Remote | U.S. Hours
Position Type: Full-Time, Remote
Location: Latin America
Working Hours: U.S. Business Hours
About the Role At Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.
This is not a passive administrative role.
You’ll be one of the first points of contact for prospective clients , responsible for turning incoming interest into qualified, scheduled appointments.
You’ll own:
Inbound and outbound calls
Lead follow-up
Lead qualification
Appointment setting
Calendar coordination
CRM and pipeline management
Client communication
Administrative support
If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.
What You’ll Own Phone & Lead Management Handle inbound and outbound calls professionally and confidently
Respond quickly to new leads and client inquiries
Conduct consistent follow-up with prospects
Qualify leads according to company criteria
Understand prospect needs and guide conversations appropriately
Move qualified prospects toward booked appointments
Maintain professional communication throughout the client journey
Ensure promising leads never go cold because of missed follow-up
Appointment Setting & Calendar Coordination Own the scheduling process from initial interest through confirmed appointment.
You’ll:
Schedule appointments between prospects and internal teams
Coordinate availability across calendars
Avoid double bookings and scheduling conflicts
Send appointment confirmations and reminders
Handle cancellations and rescheduling
Follow up to improve appointment attendance
Keep schedules organized and current
Ensure qualified opportunities move efficiently through the pipeline
CRM & Pipeline Management Maintain accurate and organized lead records inside the CRM.
Document:
Calls
Prospect conversations
Qualification notes
Appointment details
Follow-up requirements
Lead status changes
You’ll also:
Keep pipeline stages accurate and up to date
Track leads requiring additional follow-up
Maintain strong CRM hygiene
Ensure internal teams have clear context before appointments
Keep documentation structured and reliable
Client Communication & Follow-Up Communicate professionally through phone and email
Answer routine questions and guide prospects through next steps
Maintain responsive communication with active leads
Re-engage prospects when appropriate
Handle scheduling-related questions and changes




Create a positive first impression of the business
Administrative & Operational Support Support day-to-day administrative coordination
Manage email follow-ups and operational communication
Maintain organized digital records
Update internal trackers and systems
Coordinate with internal team members regarding appointments and leads
Assist leadership with operational requests as needed
Identify scheduling or workflow issues before they create problems
Required Experience & Skills Based in Latin America
Fluent, professional English with a clear or neutral accent
Strong and confident phone communication skills
Experience in one or more of the following:
Appointment setting
Customer service
Scheduling
Client support
Administrative coordination
Experience using CRM systems
Strong organizational and multitasking ability
Excellent follow-up discipline
Strong written communication skills
Comfortable managing multiple leads and appointments simultaneously
Comfortable working during U.S. business hours
Ability to work independently with minimal supervision
Reliable remote work setup and internet connection
Nice to Have Experience within:
HVAC
Roofing
Landscaping
Contractor services
Home services
Familiarity with tools such as:
Google Calendar
Calendly
HubSpot
Experience supporting U.S.-based businesses or clients is also highly preferred.
What Makes You a Strong Fit You:
Are confident and natural on the phone
Build rapport quickly with prospective clients
Respond to new inquiries with urgency
Follow up consistently without needing reminders
Are highly organized and detail-oriented
Enjoy helping people and guiding conversations
Stay calm when managing multiple priorities
Understand that speed-to-lead matters
Keep CRM records accurate and organized
Proactively solve scheduling and operational problems
Take ownership of leads from initial contact through appointment booking
What a Typical Day Looks Like Your day may include:
Responding to new inbound leads
Answering prospective client calls
Calling back leads who submitted inquiries
Qualifying prospects based on company criteria
Scheduling qualified appointments
Sending confirmations and reminders
Following up with unresponsive prospects
Managing cancellations and reschedules
Updating CRM records and pipeline stages




Coordinating calendars with internal teams
Sending email follow-ups
Supporting administrative and operational workflows
In short: you keep the pipeline moving by ensuring leads are contacted quickly, followed up consistently, and converted into properly scheduled appointments.
Key Metrics for Success Number of qualified appointments booked
Lead response time
Lead-to-appointment conversion rate
Appointment show rate
Follow-up completion rate
CRM accuracy and documentation quality
Pipeline movement and scheduling efficiency
Client communication quality and responsiveness
Why This Role Stands Out High-impact, client-facing position
Direct ownership of lead and appointment coordination
Work directly with U.S.-based businesses and teams
Clear and measurable performance expectations
Direct impact on pipeline and revenue
Fully remote environment
Opportunity to gain experience in U.S. home services and service-based businesses
Career growth into:
Senior Appointment Setter
Client Success
Sales Development
Operations Coordination
Account Management
Interview Process Application Review
Initial Screening
Role-Specific Interview
Final Interview
Offer & Onboarding
Apply Now If you:
Are based in Latin America
Speak fluent, professional English
Are confident communicating on the phone
Have experience with appointment setting, customer service, or scheduling
Follow up consistently and respond to leads quickly
Can keep calendars, CRM records, and pipelines organized
Thrive in fast-moving, client-facing environments
We’d love to hear from you.
Important: Spark Hire Video Interview As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire .
This is your opportunity to introduce yourself and demonstrate your spoken English, phone communication style, client service experience, appointment-setting ability, and overall professionalism .
We recommend sharing specific examples of your experience handling inbound or outbound calls, qualifying leads, booking appointments, managing follow-ups, using CRM systems, and supporting U.S.-based clients or service businesses . If possible, include measurable results such as the number of calls handled, appointments booked, conversion rates, or show rates.
Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.
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📌 Client Support & Scheduling Specialist (Ciudad de México)
🏢 Pavago
📍 Ciudad de México