Ensure customer satisfaction and build positive relationships
Follow company guidelines and processes
What we’re looking for
Advanced English level
Strong communication and problem-solving skills
Basic computer skills
Availability to work on-site in Puebla
Skills:
Communication
- Strong verbal and written communication in English and Spanish
- Active listening
- Clear and effective explanation skills
- Professional and friendly tone
Customer Service
- Customer-focused mindset
- Complaint handling and conflict resolution
- Empathy and patience
- Commitment to customer satisfaction
Problem-Solving
- Critical thinking
- Ability to make quick decisions
- Ability to work under pressure
Technical / Digital
- Basic computer skills
- Experience with CRM systems (preferred)
- Multitasking (handling calls, chats, and systems simultaneously)
Organization
- Time management
- Attention to detail
- Ability to meet KPIs and performance metrics
Soft Skills
- Teamwork
- Adaptability
- Proactivity
- Responsibility
#Oracle26
Responsibilities
Assist on maintaining General Security Policies by informing any inappropriate activity Manage customer’s interactions in accordance to client’s guidelines Follow coaching provided by support personnel Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan. Reach key performance indicators established by the client Read, understand and validate client weekly updates Read and acknowledge all the CCMS communications
Qualifications
Technical Skills
Basic computer skills Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point) Skills according line of business defined in client’s SOW Languages required by client
Competencies and Specific Skills
Adaptability Customer Orientation Teamwork Communication Initiative Customer Learning Abilities Energy Analytical Thinking Productivity