job title: banking call center agent

skills: banking, financial, customer service, call center

experience: 3 years

job location: mexico city, mexico

onsite role and full time

we at coforge are hiring banking call center agent with the following skillset:

- handle inbound voice calls with professionalism & empathy.
- support customers with credit cards (including lost/stolen reports, checking & savings accounts, debit cards, online & mobile banking, bill pay & mobile deposits, loans & mortgages & other voice-related tasks as assigned.
- inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- assist with escalations and ensure timely resolution.
- accurately document all interactions in client systems.

requirements:

- 6-9 months of call center experience.
- fluent in english (b2+ to c1 level).
- must reside within 1.5 hours of the site.
- comfortable with 10-hour shifts.
- strong customer service, communication, and problem-solving skills.
- ability to follow client systems, policies, and compliance standards.

📌 Banking call center agent (México)
🏢 Coforge
📍 México