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apply python application support!

requirements

- bachelor's degree in computer science, information technology, engineering, or a related field.
- minimum 5 years of experience in application support or production support for python-based applications.
- strong knowledge of python, sql, linux/unix, rest apis, and scripting.
- experience supporting applications hosted in cloud environments (aws, azure, or gcp is a plus).
- hands-on experience with itsm platforms, preferably servicenow.
- solid understanding of incident management, problem management, and itil best practices.
- experience using application monitoring, logging, and observability tools (splunk, dynatrace, appdynamics, grafana, elk, or similar).
- ability to analyze application logs, identify root causes, and troubleshoot production issues efficiently.
- experience participating in continuous improvement initiatives and operational process optimization.
- strong analytical, customer service, communication, and stakeholder management skills.
- ability to prioritize multiple tasks and work effectively in fast-paced, production-critical environments.
- experience in the insurance or financial services industry is a plus.
- advanced english with excellent verbal and written communication skills.
- intermediate english proficiency.





essential duties and responsibilities:

- provide technical support for python-based applications in production environments, ensuring high availability, stability, and performance.
- investigate, troubleshoot, and resolve application incidents and production issues while meeting established slas.
- perform root cause analysis (rca) and implement corrective and preventive actions to reduce recurring incidents.
- monitor application health and performance using monitoring and logging tools.
- collaborate with development, devops, infrastructure, database, and cloud teams to resolve complex technical issues.
- support application deployments, maintenance activities, and production releases to ensure service continuity.
- document support procedures, known issues, and technical solutions to maintain an accurate knowledge base.
- track and report incidents, problems, trends, and operational metrics using itsm tools such as servicenow.
- participate in problem management and continuous improvement initiatives to enhance application reliability and operational efficiency.
- communicate effectively with business users, stakeholders, and technical teams, providing timely updates on incident status and resolutions

what’s in for you?

- fully remote
- company equipment
- personnel days
- multicultural experience
- path career
- mentoring/learning platforms

📌 Python application support (México)
🏢 Stefanini LATAM
📍 México