at supercap north america, part of the crealis group, we are looking for a customer service representative to provide an outstanding experience to our customers while acting as a key link between clients and our internal teams.

this role is adecuado for someone who enjoys building strong customer relationships, coordinating multiple stakeholders, and ensuring on-time delivery and service excellence in a manufacturing environment.

key responsibilities

- provide professional support and follow-up to national and international customers
- manage customer orders, quotations, and delivery schedules through erp systems
- coordinate closely with production, planning, logistics, quality, and sales teams to ensure smooth order execution and customer satisfaction
- monitor order status and proactively communicate updates to customers
- handle customer inquiries, complaints, and delivery or product-related issues, ensuring timely resolution
- maintain accurate customer information, service records, and databases
- prepare quotations and commercial documentation in accordance with company policies and pricing guidelines




- generate reports and support kpi monitoring related to customer service performance
- support quality audits and continuous improvement initiatives related to customer service processes
- ensure a high level of customer satisfaction while promoting a culture of responsiveness and service excellence

what we're looking for

- degree in international business, international trade, business administration, or a related field
- previous experience in customer service, sales administration, order management, or a similar role
- experience working with erp and crm systems
- intermediate microsoft office skills
- english proficiency and the ability to communicate with international customers
- strong communication, organization, and problem-solving skills
- customer-oriented mindset with a proactive and collaborative approach
- ability to work effectively in a fast-paced manufacturing environment

salary range: $30 to $35 k mexican pesos

📌 Customer service representative (México)
🏢 Crealis Group
📍 México