Responsibilities

- Monitoring ServiceNow incident queues for your assigned functional areas
- Performing initial evaluation and triage of support tickets
- Communicating directly with impacted users to understand reported issues
- Analyzing issues and determining the appropriate path to resolution
- Performing SAP configuration changes as needed to resolve break/fix issues
- Coordinating with technical teams when development or cross-functional support is required
- Working with business users to validate solutions and capture test evidence
- Documenting analysis, actions taken, and resolution details in accordance with support processes

Qualifications

- BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
- 5 to 8 years of experience in an SAP-related IT role
- Exposure to S/4HANA and ECC is preferred
- Experience with NACE output determination and BRF+
- Experience with ALE / IDOC inbound and outbound integration
- Experience with modern event-based, SAP API integration is preferred
- Hands-on experience supporting SAP PP/PI (Process Industry) Production and MM Purchasing and Inventory Management module/process areas
- Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
- Excellent written and verbal communication skills in English
- Strong knowledge of SAP Production Planning for Process Industries (PP/PI), Resources, Bills of Material, Master Recipe, ATP, MRP and their related functions
- Strong knowledge of SAP Material Management processes – Source Lists, Purchasing Info Records, Pricing, Outline Agreements,



Purchase Requisitions, Purchase Orders, Approval Workflow, Material Movements, Physical Inventory and related functions
- Strong knowledge of SAP configuration nodes related to materials management and production planning process areas
- Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments
- Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems
- Strong analytical and problem-solving skills
- Ability to work effectively with business users, technical teams, and cross-functional stakeholders
- Ability to manage multiple support issues and priorities in a fast-paced environment
- Self-starter with a proactive mindset and strong attention to detail

Benefits

- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
- Health: General internal wellbeing programme, access to wellbeing apps;
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

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📌 SAP S/4HANA Operations and Planning (MM - PP) (Monterrey)
🏢 Endava
📍 Monterrey