Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups Use analytics and feedback to optimize KM practices, technology, and user experience Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team Requirements Bachelor's degree in Information Science, Business, or related field; Master's preferred 10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines Proven experience leading KM programs in a complex, general organization Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML) Excellent communication,



stakeholder management, and change leadership skills Experience with content standards, quality assurance, and continuous improvement methodologies Core Competencies

Demonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership.

Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, global environment.

Highest-signal resume keywords Knowledge Management Digital Transformation AI/ML Technology Solutions Stakeholder Management Change Leadership ATS Optimization Keywords Hard Skills Content Standards Quality Assurance Continuous Improvement Methodologies Knowledge Governance Metrics Assessment Soft Skills Excellent Communication Change Leadership Industry Keywords Enterprise KM Program Content Health Monitoring Feedback Mechanisms Knowledge Capture Customer Innovation Tools & Technologies Knowledge Management Platforms Analytics Tools #J-18808-Ljbffr

📌 Manager, enterprise knowledge management (México)
🏢 Jobtailor
📍 México